Because IT matters
Vortex is an agile Strategic IT Firm that provides collaborative IT strategy, services, and Microsoft© products to help clients convert complex technology challenges into synchronized business solutions at the speed of thought.
about vortex, msp.
Our Unique Brand Position
Fueled by tenacious confidence, relentless energy, and true compassion for clients and the work we perform, Vortex Strategic IT Architechs forge genuine, symbiotic bonds with customers that inspire bold thinking and expeditious solutions – earning an unrivaled, 100% customer experience satisfaction rating.
As esteemed Microsoft Maestros, Vortex orchestrates nimble, hands-on roles from cutting-edge strategy to flawless execution, to educate staff, solve problems and maximize client technology investments.
Provided within an aura of cool, calm intelligence, Vortex is radically elevating how IT organizations listen, learn and leverage urgent client problems into virtually instantaneous technology solutions.
Vortex provides responsive IT strategy, services, products, and support, onsite or remote, to mid-market companies worldwide from its headquarters in Washington, DC.
Our Mission
Blending heart, mind, and soul together, our company mission guides who we are, what we do, and why we get up each morning to exceed client expectations.
the Vortex mission
Because IT matters
Vortex is setting a new standard in customer service for the IT service industry with an engaged and enthusiastic team dedicating themselves to providing an exceptional experience.
Watch inspiring video interview with Vortex President + Founder, David Siegal, discussing company vision, Microsoft expertise and what makes Vortex unique.
Customer Service Agility
In translation, we call it “Customer Service Agility”, a unique, powerful approach to conducting business that blends exemplary customer service with proactive agility to exceed client expectations on all fronts in an efficient, meticulous fashion.
Baked into our cultural DNA, Customer Service Agility permeates everything we do – from analysis to strategy, implementation, training, and beyond. In short, it’s the catalyst that inspires us to achieve the impossible, treating every client challenge like it were our own resulting in a 100% customer satisfaction rating year after year.
As highlighted within our company tagline (i.e., Because IT matters) with purposeful, dual meaning, “IT” matters” because:
- Whatever your technology challenge may be, IT matters to you (and likewise to us)
- And, as a profession itself, IT matters as a critical component in solving your problems
We look forward to exceeding your expectations.
Our APPROACH
How we do what we do
At Vortex, our approach to providing exemplary IT services is simple, powerful and unique to the industry. We approach every client problem/need, like it was our own business – via a powerful blend of acute listening, genuine empathy and confident agility to anticipate and execute flawless technology solutions.
Our highly-skilled Strategic IT Architechs forge genuine relationships at the forefront of every engagement, carried through each project from start to finish, earning us an unheard of, 100% client satisfaction rating year after year.
Balancing agility, experience and acute attention to detail, Vortex Strategic Architects provide exemplary customer service from vision to strategy, execution, mentoring and beyond. Experts across all Microsoft technologies, methodologies and best practices, Vortex is uniquely positioned to exceed client expectations on all fronts.
Our Expertise
A Microsoftspot in our hearts
While skilled across multiple technologies and operating systems, Vortex Strategic Architechs have primarily focused their training, knowledge and expertise on Microsoft products and services.
Having amassed multiple years’ experience across the entire Microsoft technology suite, Vortex Strategic IT Architechs have become Microsoft Maestros, orchestrating masterful technology solutions for our clients from office setups to more complex Microsoft Dynamics installations.
Microsoft Direct Partners
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Awarded in 2022, Vortex is a preferred Microsoft Direct Partner, with quick direct access to a dedicated Microsoft technology support team to assist with any troubleshooting, strategy, testing and / or implementation projects as needed – in turn, supporting Vortex’s ability to provide exemplary customer service agility
Our Expertise
A Microsoft-spot in our hearts
While skilled across multiple technologies and operating systems, the Vortex staff have primarily focused their training, knowledge and expertise on Microsoft products and services.
Having amassed multiple years’ experience across the entire Microsoft technology suite, Vortex Strategic IT Architechs have become Microsoft Maestros, orchestrating masterful technology solutions for our clients from office setups to more complex Microsoft Dynamics installations.
Microsoft Solutions Partner
Awarded in 2022, Vortex has earned a Microsoft Solutions Partner designation for proficiency in Modern Work with quick direct access to a dedicated Microsoft technology support team to assist with any troubleshooting, strategy, testing and/or implementation projects as needed. In turn, supporting Vortex’s ability to provide exemplary customer service agility. Read letter from Microsoft congratulating Vortex for being one of the first to receive this honor.
Certified Business Enterprise (CBE)
Vortex is a registered Certified Business Enterprise (CBE) with the District of Columbia. This provides us with access to various contract vehicles as well as the ability to work with any Washington, D.C. agency.
The People Behind the Technology
david siegal
President and Founder
David Siegal is the President and Founder of Vortex. Possessing a balanced blend of business, technology and communication skills, David founded Vortex in 2019 with one goal in mind – to provide clients with the most agile customer service experience in the IT services industry to solve their technology challenges as a genuine long-term business partner.
Having gained 15+ years’ experience as a seasoned IT, sales and technical solutions executive within the IT services, VOIP and Document Management industries, David creates a collaborative, friendly and actionable aura that inspires clients and internal staff to achieve the virtually impossible together. A catalyst for Vortex’s exponential growth, David’s personality, drive and leadership style permeate every client relationship resulting in an unheard of 100% customer satisfaction rating year after year.
MATT WHEELER
Chief Technology Officer
Matt Wheeler is the Chief Technology Officer at Vortex. As one of our company founders, Matt plays an integral, lead liaison role in assessing, planning and orchestrating precision technology solutions for our clients.
A Microsoft Maestro at heart with 15+ years’ expert experience with all MS product solutions ranging from Office365 to Azure, Sharepoint, Dynamics and beyond, Matt blends acute listening skills with agile execution, open communication and genuine compassion – treating each client challenge as if it were his own.
With additional certifications in VMWare, Watchguard Firewalls and 20+ other specialties, Matt balances expansive technical acumen with grit, energy and collaborative spirit as a true client partner to exceed expectations on all fronts.
